Overview

Temenos has embarked on a journey to create a New Digital Workbench for enabling business transformation in physical channels by engaging with customers and employees in a whole new way, and delivering an amazing end-to-end experience.

Here are the benefits the bank can have:

• Improved 360 Customer View.
• Supercharged Employees: They have all the information in hand in a single application and can perform all the operations they want.
• Truly Phygital Engagement (Digital and Physical channels Out of the Box Integration, Activity Management): Creating an omni channel presence where there is an integration between digital channels and physical channels.
• Streamlined Business Processes/Accelerator Approach: A single application will perform everything for you. Once the product matures enough, application will be enough for the bank employees to provide all kinds of assistance to the customers of the bank.
  • Reduced time to value (prebuilt UI, prebuilt Integration).
  • Lower implementation cost.
  • Reduced complexity, lower risk (lightning components).
  • Best practices embedded.
  • Continuous innovation.

• End-to-End conversion Funnel (from leads to contracts): This begins with the start of the lead, nurturing the lead, getting referrals (list of names and phone numbers), contacting them and making them aware about the offerings. The bank employee should be able to view all the information about the customers, types of accounts the customers have in the bank, holdings and balances the customers have in the bank with each account.
  • Grow revenue.
  • Increased transparency.
  • Reduced drop off ratios through re-targeting, improved sales processes.

• One Platform having all capabilities at your fingertips.
  • Relational and transactional (advisory and loyalty focus).
  • Amazing customer and employee experience (NPS).
  • Sales, Servicing, Marketing, and Origination brought together.
  • Supercharged relationship managers with actionable insights (employee productivity).
  • Seamless business processes (Onboarding and Origination).